1. Coordinated Communication As we established at the beginning of this book, business content is communication. So, the business must perform certain activities to better coordinate the use of content in order to acquire, keep, and grow customers and other audiences. A successful business communicates clearly and with a consistent voice. It is also able to communicate in creative and uniquely relevant ways that reflect the diversity of its people and audiences. To achieve that delicate balance of consistency and diversity, coordination is critical. This means that the first core category of activities in the communication pillar is Purpose. This is content-as-a-capability. Many businesses fall into a trap because they believe that content marketing can simply be created as a "skill position" within the business. They hire a few journalists, editors, creative copywriters, and subject matter experts, and set them off to be "good" at creating and managing valuable content. But, as I said in the previous chapter, businesses that are managing successful content marketing strategies realize that the primary purpose of a capable content team is not to be good at creating content. It is, rather, to enable the business to be good at the operation of content. Those journalists, creative copywriters, or subject matter experts are usually thrown into a business with only the task to "create great stuff." |
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